Oversea Coordinator (Ocean Freight Forwarding)

Yusen Logistics (Thailand) Co., Ltd. (Khlong Toei)

กรุงเทพ, ประเทศไทย

Yusen Logistics Thailand (YLTH) a comprehensive global-logistics services in land Transportation, licensed custom brokerage, warehousing, container yard, container maintenance & repair, international multimodal transportation & NVOCC, air and ocean freight service solutions, and total logistics solution tailored to the needs of all our customers. We aim to become a truly global logistics provider that responds to our customers' increasingly sophisticated logistical needs, and maintains a world-class scale and quality of service.

เกี่ยวกับตำแหน่งนี้

The Oversea Coordinator (Ocean Freight Forwarding) is responsible for managing customer interactions and coordinating with oversea agents to ensure efficient shipping processes.

หน้าที่รับผิดชอบ

• Deal directly with customers and Oversea Agent either by email, telephone or face to face.
• Provide pricing and delivery information to Oversea agent or Customers.
• Respond promptly to customer and Oversea Agent inquiries with rapidly timeframe.
• Handle and resolve customer or agent complaints.
• Maintain customer databases.
• Organize workflow to meet customer timeframes.
• Manage and take care customers' accounts.
• To be able to explain a wind range of duties that deal with each step of the shipping process.
• Communicate and coordinate with internal departments.

คุณสมบัติ

• Bachelor's degree in Logistics Management or related field.
• Experiences for 1 year in Coordinator, Customer Service in Ocean Freight Forwarding, Import-Export and Shipping.
• Good command of English.
• Good communication, Presentation skills and Negotiation skills.
• Computer literacy in Microsoft Office (Word, Excel, PowerPoint).