Trade Claim Admin Leader

Upfield (Tangerang, Banten, Indonesia)

Banten, อินโดนีเซีย

People around the world are embracing plant-based foods for both health and ethical reasons. We are the largest plant-based food company in the world. Our vision for a “Better Plant-Based Future” drives positive change in people’s health, their daily lives and our planet’s sustainability. Upfield dedicates the sharpest minds to pioneer innovation in the plant-based food industry everyday. Since 1871, we have been the authority in the spreads category which gives us unmatched experience, know-how and inspiration to deliver on our mission. We want to bring joy to consumers lives whether that's through spreading, baking or cooking.

เกี่ยวกับตำแหน่งนี้

The Trade Marketing Claims Leader oversees a team of trade claim administrators, ensuring that all customer trade claims are processed efficiently, accurately, and in compliance with company policies and standards.

หน้าที่รับผิดชอบ

Key Responsibilities:
• Claims Management:
• Coordinate with trade claim administrators and customers to gather all required documentation for claims processing (e.g., proof of purchase, product images, etc.).
• Process and validate customer claims based on supporting documents.
• Review and assess the eligibility of claims based on Sales Briefs.
• Ensure timely resolution of claims until credit notes are issued.

• Customer Communication:
• Serve as the primary point of contact for customers submitting claims.
• Provide timely responses to customer inquiries, explaining claim procedures, status updates, and next steps.
• Address any escalated concerns or dissatisfaction and find solutions.

• Data Entry and Record Keeping:
• Maintain accurate and up-to-date records of all claims, actions taken, and outcomes.
• Enter claim details into the company's claims management system (e.g., [System Name]).

• Collaboration and Coordination:
• Work closely with internal departments (finance and sales) to process claims effectively and ensure customer satisfaction.
• Collaborate with the Distributor Claims Department for efficient claim resolution.

• Compliance:
• Ensure all trade claim administrators have work plans in achieving resolution and speeding up the trade claim process.
• Ensure all claims are processed in accordance with company policies and Sales Briefs.
• Monitor claim outcomes to ensure compliance with agreed-upon timelines and service level agreements (SLAs).
• Conduct periodic audits of claim files to ensure accuracy and completeness.

คุณสมบัติ

Required Skills And Qualifications:
• Education: A bachelor's degree in business administration, marketing, or a related field is preferred.
• Experience: Prior experience in claims administration, customer service, or a similar role within the consumer goods industry is a plus. Managing previous trade claim administration experience is a must.
• Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook); experience with claims management software is a plus.
• Communication Skills: Excellent written