Content Quality Analyst (Khmer-English)

Transcosmos (Thailand) Co., Ltd. (Chiang Mai)

เชียงใหม่, ประเทศไทย

transcosmos ( Thailand ) Co., Ltd. is a subsidiary of transcosmos inc. of Japan. Combining the strengths of one of the founding value creators and business enablers with the expertise of the leading Marketing Chain Management outsourcing company

เกี่ยวกับตำแหน่งนี้

The Content Quality Analyst (Khmer-English) is responsible for monitoring and coaching Khmer agents to ensure they meet performance standards and achieve service level agreements (SLAs). This role involves data analysis, quality inspection reporting, and collaboration with other departments to optimize processes.

หน้าที่รับผิดชอบ

• Responsible for monitoring Khmer agents.
• Monitor performance and coach Khmer agents to achieve SLAs.
• Thorough data analysis, feedback problems & handling necessary escalation, and forming a quality inspection report for Khmer Team.
• Work closely & hand in hand with other departments to respond immediately to relevant operation needs.
• Participate in the development of quality inspection standards and continuously optimize the process and system platform of Khmer Team.

คุณสมบัติ

• Bachelor’s degree in related field.
• Proven experience in customer service management or supervisory role, preferably in a residential or hospitality environment.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Strong leadership abilities, with the ability to motivate and coach a diverse team.