Service Owner - Business Products

บริษัท ไทยยูเนี่ยน กรุ๊ป จำกัด (มหาชน) (THAI UNION GROUP PCL.)

THAI UNION GROUP PCL. (Bangkok, Bangkok City, Thailand)

กรุงเทพ, ประเทศไทย

We are a global seafood leader with ambitious growth goals and a dedication to sustainability and innovation. Our portfolio of brands includes convenient consumer favorites that have brought nutritious and tasty seafood to tables around the world for over a century.

เกี่ยวกับตำแหน่งนี้

The Service Owner is responsible for the overall management and ownership of a specific IT service or set of related services within the organization. This role plays a pivotal role in ensuring that the service meets the needs and expectations of its users, aligns with business objectives, and delivers value to the organization.

หน้าที่รับผิดชอบ

• Service Strategy and Planning
• Develop and communicate a clear service strategy, including objectives, scope, and goals.
• Align the service strategy with the organization's business and IT objectives.
• Service Design and Development
• Define the service portfolio, including service offerings, service levels, and service catalog items.
• Collaborate with stakeholders to design and develop the service, ensuring it meets user needs and quality standards.
• Service Delivery and Operations
• Oversee the day-to-day delivery and operation of the service.
• Monitor service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.
• Service Ownership and Accountability
• Act as the primary point of contact and accountable owner for the service.
• Define and manage service-related policies, standards, and procedures.
• Service Governance and Compliance
• Ensure that the service complies with relevant industry regulations and internal policies.
• Manage service risks and compliance requirements.
• Stakeholder Engagement
• Collaborate with internal and external stakeholders, including service providers and vendors.
• Gather and prioritize user feedback and requirements to enhance the service.
• Service Improvement
• Continuously identify opportunities for service improvement and optimization.
• Drive service enhancements and enhancements based on feedback and performance analysis.
• Incident Management
• Own the incident resolution for any service issues for respective product/ service/domain by providing resolution or allocating it to relevant team member
• Financial Management
• Manage the budget and financial aspects of the service, including cost optimization and resource allocation.

คุณสมบัติ

• Bachelor’s degree in a relevant field (e.g., Business, Information Technology).
• ITIL or relevant service management certification is preferred.
• 5-8 years of experience in service management or related roles.
• Proven track record of successfully managing and owning IT services.
• Strong understanding of service management frameworks and best practices.