Technical Engineer
Synnex Thailand
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Presales (Network and IT)
Synnex Thailand
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Product Manager (IT Product)
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Product Sales (IT Product)
Synnex Thailand
ประเทศไทย | กรุงเทพ
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Technical Engineer
Synnex Thailand (Lat Phrao)
กรุงเทพ,
ประเทศไทย
Synnex Thailand engages in the distribution of computers, computer peripherals, software products, information technology system products, computer consumables, and communication devices of over 50 world-recognized brands, and is the leading largest ITC distributor in Thailand now.
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Customer Support:
- Provide prompt and professional technical support to customers via phone, email, or chat.
- Diagnose and troubleshoot technical issues related to hardware, software, and networking.
- Guide customers through step-by-step solutions, ensuring clear and understandable communication.
• Issue Resolution:
- Identify, analyze, and resolve customer issues in a timely manner.
- Escalate complex problems to appropriate teams when necessary, while maintaining ownership until resolution.
- Document issues, solutions, and best practices in the knowledge base for future reference.
• Product Expertise:
- Stay updated with the latest product information and industry trends.
- Provide feedback to the product development team on common customer issues and potential product improvements.
- Assist in testing new features or updates to ensure smooth customer experience.
• Training and Education:
- Conduct training sessions for customers or internal teams on product usage and troubleshooting techniques.
คุณสมบัติ
• Bachelor’s Degree or higher in Computer Science, Computer Engineering, Information Technology, Telecommunication or Computer related field
• Have a certificate CCNA, CCNP or HCIE
• Have the ability to be a trainer for the sales team.
• Proven experience in a technical support or customer service role.
• At least 3 years’ experience of computer systems, networks, and software applications.
• Excellent problem-solving skills and attention to detail.
• Ability to explain technical concepts to non-technical users.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive attitude towards solving problems.
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About Synnex Thailand
Synnex Thailand engages in the distribution of computers, computer peripherals, software products, information technology system products, computer consumables, and communication devices of over 50 world-recognized brands, and is the leading largest ITC distributor in Thailand now.