Customer Service Executive (F&B), Indonesia

Symrise (Indonesia) (Jakarta Metropolitan Area)

DKI Jakarta, อินโดนีเซีย

Symrise develops, produces and sells fragrance, flavoring and food ingredients, cosmetic active ingredients and raw materials as well as functional ingredients and solutions that enhance the sensory properties and nutrition of various products. With a market share of 10 % (2021), Symrise is one of the world's top suppliers in the F&F market. The company’s approximately 34,000 products are mainly produced on the basis of natural raw materials like vanilla, citrus fruits, onions, fish, meat, blossoms and plant materials.

เกี่ยวกับตำแหน่งนี้

The Customer Service Executive (F&B) at Symrise AG is responsible for processing customer orders, handling complaints, and ensuring timely delivery to maintain high customer satisfaction. This role requires collaboration with cross-functional teams and reports to the Customer Service Manager in Singapore.

หน้าที่รับผิดชอบ

• Responsible to ensure effective and accurate processing of all sales orders in the system and ensure timely delivery to key customers.
• Perform order entry / validations with high level of accuracy and in accordance with compliances.
• Be the main point of contact for customers to inquire on order management and further queries.
• Worked closely with cross departments to ensure timely production and dispatch of goods within the tight timeline to satisfy the needs of key customers.
• Manage order tracking activities in system to review and escalate risks and opportunities including sending order confirmation to customers, keep customers informed of order status, react promptly to order instruction changes by customers.
• Assist the team to perform investigation on customers' complaints samples.
• Coordinate goods return or product recall if required.

คุณสมบัติ

• Diploma in Business Management or equivalent with at least 5 years of experience in Customer Service and expertise in planning in B2B Manufacturing / Food Ingredients Industry.
• Proficient in Bahasa and English Language (both spoken and written).
• Agility, proactiveness, attention to details, customer-oriented and independent.
• An excellent team player with good communication and interpersonal skills.
• Proficient in Microsoft Excel with excellent SAP experience will be an added advantage.