Quality Assurance Supervisor - Operations (Yogyakarta)

Shopee Internasional Indonesia

Shopee Internasional Indonesia (Yogyakarta, Yogyakarta Special Region)

Yogyakarta, อินโดนีเซีย

Merupakan platform e-commerce terkemuka di Asia Tenggara dan Taiwan. Shopee menghadirkan ekosistem digital yang inklusif dan berkelanjutan, dengan misi mendukung bisnis melakukan transformasi digital dan meningkatkan cakupan online mereka, membantu lebih banyak orang mengakses dan memanfaatkan layanan digital, serta memberdayakan komunitas lokal.

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: การจัดการคุณภาพ

อุตสาหกรรม: อีคอมเมิร์ซและบริการออนไลน์

เกี่ยวกับตำแหน่งนี้

The Quality Assurance Supervisor - Operations in Yogyakarta is responsible for developing and implementing quality control processes, training QA team members, and ensuring compliance with quality standards.

หน้าที่รับผิดชอบ

• Develop and implement quality control processes and procedures to ensure that products and services meet established quality standards, especially for Return & Refund Team.
• Train, supervise and mentor QA team members to ensure that they have the necessary skills and knowledge to carry out their duties effectively.
• Work closely with production, engineering, and customer service teams to ensure that quality is embedded in all processes.
• Develop and maintain quality metrics to monitor and report on product and service quality performance.
• Lead investigations into quality issues, identify root causes and implement corrective actions to prevent recurrence.
• Participate in the development and implementation of new products and services, ensuring that quality requirements are integrated into the design and development process.
• Ensure compliance with all relevant regulatory requirements and industry standards related to quality.

คุณสมบัติ

• Min. 5 years of professional working experience
• Has experience in creating and managing SOP / Best Practice Guidelines
• Has experience in training material creation and delivery
• Highly compatible in using Microsoft Office tools (especially Excel and Powerpoint)
• Able to communicate in English in professional settings
• Experience in leading and developing a team
• Has a user-centric and growth mindset
• Demonstrate good problem solving and analytical thinking skills
• Previous experience in tech company would be beneficial

สิทธิประโยชน์

Huneety A.I Salary Estimate

5,000,000 - 20,000,000 IDR per month