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เกี่ยวกับตำแหน่งนี้

The Quality Control position for Telesales involves supervising and improving the quality of interactions through chat and WhatsApp, ensuring compliance with standards and customer satisfaction.

หน้าที่รับผิดชอบ

• Conduct supervision, evaluation, and improvement of the quality of Telesales interactions via chat and WhatsApp channels to ensure compliance with company standards, customer satisfaction, and achievement of sales targets
• Identify training needs based on evaluation results and performance analysis
• Provide direct training sessions to improve agent skills in communicating via chat and WhatsApp

คุณสมบัติ

• Experience working in sales
• Strong written communication skills
• Ability to provide constructive and effective feedback
• Ability to understand and explain products or services clearly

สิทธิประโยชน์