Customer Success Manager (Japanese Speaker Mandatory)
QAD
ประเทศไทย | กรุงเทพ
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Customer Success Manager (Japanese Speaker Mandatory)
QAD (Bangkok, Bangkok City, Thailand)
กรุงเทพ,
ประเทศไทย
QAD Inc. is a software company that provides enterprise resource planning software and related enterprise software to manufacturing companies. The company has customers in over 100 countries around the world.
เกี่ยวกับตำแหน่งนี้
QAD is seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. As a CSM, you will play a critical role in ensuring our customers achieve maximum value from their investment in QAD solutions.
หน้าที่รับผิดชอบ
• Drive Customer Success:
• Develop and execute comprehensive Customer Success Plans tailored to individual customer needs and business objectives.
• Proactively monitor customer health, identify potential risks, and implement mitigation strategies.
• Conduct regular Strategic Business Reviews to assess progress, align priorities, and uncover new opportunities.
• Champion customer adoption of QAD solutions by driving the creation and execution of effective adoption plans.
• Ensure customers realize tangible business value and achieve desired outcomes from their QAD investment.
• Build Strong Customer Relationships:
• Cultivate trusted advisor relationships with key customer stakeholders, including executive sponsors.
• Serve as the primary point of contact for assigned accounts, providing exceptional support and guidance.
• Proactively engage with customers through various channels, including on-site visits, phone/video calls, webinars, and online communities.
• Act as a customer advocate within QAD, effectively communicating customer feedback and needs to internal teams.
• Drive Growth and Expansion:
• Identify and pursue opportunities to expand customer usage of QAD solutions and services.
• Collaborate with sales and marketing teams to develop and execute targeted upsell and cross-sell strategies.
• Proactively generate leads for new business opportunities within existing accounts.
• Operational Excellence:
• Maintain accurate and up-to-date customer records and documentation.
• Contribute to the development and refinement of customer success methodologies and best practices.
• Actively participate in internal knowledge sharing and team collaboration.
• Serves as customer liaison for all QAD functions - Services, support, R&D, and sales.
คุณสมบัติ
• Deep understanding of SaaS customer engagement.
• Proven track record of building strong customer relationships.
• Strategic thinker passionate about customer success.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience in customer success or account management roles.
About QAD
QAD Inc. is a software company that provides enterprise resource planning software and related enterprise software to manufacturing companies. The company has customers in over 100 countries around the world.