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TAM Enterprise Account

PT XL Axiata Tbk
PT XL Axiata Tbk (Jakarta, Indonesia)
DKI Jakarta, อินโดนีเซีย 🇮🇩
PT XL Axiata Tbk
XL Axiata is a leading telecom company in Indonesia, providing convergence services to enhance people's daily lives and boost the digital economy. We have been in operation since October 8, 1996, offering a wide range of services to retail and corporate customers through a robust nationwide network. In 2015, we introduced a national-scale 4G LTE network and expanded to 5G in Q3 2021.

เกี่ยวกับตำแหน่งนี้

Responsible for fostering strong, strategic relationships with our enterprise-level clients.

หน้าที่รับผิดชอบ

• Build and maintain strong, long-lasting relationships with enterprise-level clients
• Understand clients' business objectives and ensure our products and services align with their needs
• Collaborate with internal teams to deliver timely solutions and support to client
• Act as a primary point of contact for client inquiries, issues, and escalation
• Provide technical guidance and support, ensuring clients make the most of our products and service
• Monitor and report on client health, ensuring they achieve their desired outcomes
• Work to identify opportunities for upselling or cross-selling additional services.
• Participate in contract renewals and negotiations with clients.
• Responsible for understanding, implementing the requirements of the occupational safety and health management system and environmental management system in accordance with their respective duties and functions.

คุณสมบัติ

• Emotional intelligence
• Strategic Thinking
• Business Acumen
• Customer Focus / Customer Centric
• Troubleshooting Technical Problems
• Customer Relationship Management (CRM) Operation
• Project Management
• Leadership
• Building Effective Teams
• Business & Market Savvy
• Influencing & Relating
• Innovation and Agility
• Communication
• S1 (Strata 1) in Computer Sciences or Information Technology
• Strategic Accountability
• Coalition Building
• People First
• Agile Leadership
• Result Driven
• 3-5 Years of Experience in Computer and Technology