Service Advisor

PT Trakindo Utama

PT Trakindo Utama (West Java, Indonesia)

West Java, อินโดนีเซีย

PT Trakindo Utama (Trakindo) is the world-class heavy equipment solution provider of Caterpillar machines and engines in Indonesia. Trakindo was founded in 1970 by AHK Hamami and has been an authorized distributor for Caterpillar since 1971. Supported by world-class facilities and an extensive network of over 60 branches around the country, Trakindo delivers quality services to customers in the mining, construction, forestry, agriculture, oil and gas, marine and power generation industries.

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: บริการลูกค้า

อุตสาหกรรม: ขายปลีกและส่ง

เกี่ยวกับตำแหน่งนี้

The Service Advisor is responsible for managing customer inquiries, providing recommendations, coordinating service quotations, monitoring event progress, and ensuring customer satisfaction through effective communication and technical resolution.

หน้าที่รับผิดชอบ

• Accountable and responsible for receiving, inquiring and gathering information required from customers' calls, as well as log, validating, verifying and updating issues, customer (i.e.: profile, credit status, unit location, etc.) and product information.
• Accountable and responsible for providing advice and recommendations, based on information gathered during consultative session by phone call, as well as proposing further service action recommendation on troubleshooting to ensure customer experience is well managed.
• Accountable and responsible for coordinating with event planner on creating Service Quotation, standard duration, according to the event's scope of work and SLA for customer, as well as defining resources required for event, including communicating and coordinating with relevant parties.
• Accountable and responsible for monitoring breakdown activities, taking action for potential OTIF defect and updating event progress status to ensure event performed meet OTIF.
• Accountable and responsible for performing close event, gathering feedback from customers, proactively following up customers, who decided to perform event by themselves, as well as updating fix technical resolution into system database to measure customer satisfaction.
• Accountable and responsible for reviewing and analyzing all technical issues vs. precise resolution meet SLA and OTIF service performance, as well as defining continuous improvement to meet target and impact to the business profitability.

คุณสมบัติ

• Minimum S1 in Mechanical Engineering/ Technical major.
• GPA minimum 2.75.
• Minimum 5 years experience in Service Operation.

สิทธิประโยชน์

Huneety A.I Salary Estimate

4,000,000 - 7,000,000 IDR per month