Customer Operations Real Time Monitoring (RTM), Operations, SeaBank (Surakarta)
PT Seabank Indonesia
อินโดนีเซีย | Central Java
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Customer Operations Real Time Monitoring (RTM), Operations, SeaBank (Surakarta)
PT Seabank Indonesia (Surakarta, Central Java, Indonesia)
Central Java,
อินโดนีเซีย
SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones.
SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience.
Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology.
The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.
เกี่ยวกับตำแหน่งนี้
The Customer Operations Real Time Monitoring (RTM) position at SeaBank in Surakarta involves overseeing contact center operations to ensure agents meet productivity targets and compliance standards.
หน้าที่รับผิดชอบ
• Monitor all contact center operational services in real-time to help agents achieve productivity targets on daily
• Check the attendance and compliance each contact center agent
• Perform the actions needed when there is an increase in the volume of incoming
• Compile reports related to the performance of the contact center daily/ weekly/ monthly
• Identify and convey issues in the system and reporting to the Production Support in real-time
คุณสมบัติ
• Minimum Bachelor's Degree in any major
• Minimum 1 year of experience in Financial, Banking, or related industry
• Understand the provisions of BI, OJK, and applicable laws and regulations related to Bank business activities
• Excellent verbal, written, and interpersonal communication skills
• Good time management skills
• Able to analyze data trends and anomalies
• Able to use data processing tools such as Excel or Google Sheet
• Placement: Solo, Surakarta
About PT Seabank Indonesia
SeaBank is a digital financial institution. We are a tech-based banking company, providing customers the convenience of banking 24/7 from home or anywhere, through smartphones. SeaBank aims to become the country’s Bank with Digital Services destination via ongoing product optimization and cutting-edge technology, providing a seamless and enjoyable user experience. Prior to being acquired by SEA in 2021, SeaBank was known as PT Bank Kesejahteraan Ekonomi (BKE), a bank that was established in 1992. SEA (NYSE: SE) is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Together with Sea, SeaBank's mission is to better the lives of consumers and small businesses in our region with technology. The SeaBank team is rapidly growing. We are on the lookout for talent who have the drive to shape the future of banking industry and serve the underserved segment in Indonesia. If you are excited by innovation and the new ways of banking, SeaBank could be a place for you.