Microsoft Systems Engineer (L2)
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The Application Managed Services Engineer (L2) is a developing engineering role responsible for providing managed services to clients, ensuring the operational status of Packaged Application technologies through proactive monitoring and resolution of incidents.
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Key Responsibilities:
• Troubleshooting and maintenance of all above mentioned Microsoft Enterprise level products
• Knowledge and troubleshooting capability with multiple high availability solutions
• Continuous proactive maintenance, auditing, and monitoring of our customers Microsoft environments
• Working with other infrastructure teams as well as non-infrastructure teams throughout organization on tasks
• Implementing server hardening/security best practices
• Server performance/capacity planning
• Troubleshooting supported end user application server issues
• Responsible for maintaining supported customer applications that may require modifications to work in a client server environment
• Responsible for all tuning, monitoring and performance recommendations of the Microsoft systems
• Thorough environment documentation
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Academic Qualifications and Certifications:
• Bachelor's degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to) - Microsoft Certification (MCSA, MCSE, MC: Windows Server Hybrid Administrator)
Required Experience:
• Moderate level of relevant managed services experience.
• Minimum 4 years' experience in MS Active Directory, MS Exchange & MS Exchange Online / Office 365
• Have experience for security related to MS Exchange, O365 & AD