MS Engineer
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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List of jobs found:
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Associate Data Engineer
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Construction Manager for Data Center (English Speaker)
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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MS Engineer (L2)
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Solutions Architect
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Managed Services Operations Specialist
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Associate Payroll Specialist
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Client Project Manager
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Security Technical Architect
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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Business Analyst
PT NTT Data Indonesia
อินโดนีเซีย | DKI Jakarta
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อัพเดทล่าสุด 1 เดือนที่แล้ว
MS Engineer
PT NTT Data Indonesia (jakarta)
Jakarta
DKI Jakarta,
อินโดนีเซีย
NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010).
NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services.
Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success.
With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
Key Responsibilities:
• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.
คุณสมบัติ
Knowledge and Attributes:
• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience.
สิทธิประโยชน์
Huneety A.I Salary Estimate
8,000,000 - 20,000,000 IDR per month
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About PT NTT Data Indonesia
NTT Group is one of the 50 largest companies in the world, specializing in IT & Telecommunications with JPY10.3 trillion sales (FY2010). NTT DATA is the IT solutions arm among major NTT Group companies, specializing in providing IT solutions and systems integration services. Our domestic and overseas companies are working in concert to construct the necessary support structure as quickly as possible in our transition from our previous role as a systems creator into a genuine global business partner that is leading the way to international business success. With globally proven best practices, NTT DATA Group provides its clients with world-class solutions. Our vast experience in end-to-end solutions for diverse industries, on many different platforms, allows us to deliver measurable results that meet or exceed every expectation. Thanks to our knowledge and expertise with proven onsite, offsite and offshore methodologies and execution processes, we have established our leadership in the marketplace.