Learning and Development Telemarketing (English Speaker)
เกี่ยวกับตำแหน่งนี้
The Learning and Development Telemarketing position involves overseeing the training and performance of telemarketing agents to enhance their skills and ensure quality service.
หน้าที่รับผิดชอบ
• Monitoring performance of telemarketing agents and scheduling for training and coaching session regularly
• Analyze call tracking from all agents to make sure the quality of the agent
• Identify the sales skill improvement for all telemarketing agents
• Create daily work improvement plan
• Administrative Task related to Telemarketing Department
คุณสมบัติ
• Minimum Diploma Degree from any major
• Ability to speak, write and talk in English is a must
• Minimum 3 year working experience in Telemarketing
• Experienced In Learning & Development in Telemarketing business Minimum 1 Year
• Experienced in Telemarketing Business as agents or team leader
• Excellent communication and coordination skills
• Detail-oriented and positive attitude
• Strong sense of responsibility and a team player