Service System Analyst

PT Hyundai Motors Indonesia (South Jakarta, Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Established in 2020, Hyundai Motors Indonesia is Hyundai Motor Company’s official sales subsidiary and distributor for Hyundai passenger cars in Indonesia. The company’s vision, “Progress for Humanity” is the foundation of their dedication in providing product line-up with technologies that are helping to build solutions for a more sustainable future. The company plans to secure leadership position in electrification under the Strategy 2025 by focusing on presenting the most desirable products and services for customers and becoming a Smart Mobility Solution Provider. HMID based its idea of future mobility on what can be given to society, and that is to give people the freedom of movement that matches its basic needs and emotional values to create meaningful experience. Our focus on humanity means we understand what people want in life, to get the most out of the time we have. With that in mind, HMID is expanding its role beyond the automotive transportation sector and committed in bringing the future of mobility to Indonesia and provide better life with for its people.

เกี่ยวกับตำแหน่งนี้

The Service System Analyst is responsible for analyzing and improving the Dealer Management System (DMS) usage and processes, conducting training, and creating reports for effective service delivery.

หน้าที่รับผิดชอบ

• Analyzing the DMS usage (service scope) and solving the issues.
• Analyzing the DMS process flow and functions to be more effective and efficient.
• Conduct training for dealer's manpower and internal team.
• Create report which will be user by the company and dealers.
• Responsibility regarding DMS service things and solving the issues.
• Effectively train the dealer's manpower on how to utilizing the DMS service.
• Actively analyzing the DMS service flow and functions in order to prevent the potential problem.

คุณสมบัติ

• Have minimum 5 years proven experience in Dealer Management System (service scope).
• Proficiency communicating in English, both written and verbally.
• Good understanding in dealer workshop operation.
• Tech savvy and familiar with the new technology/system.