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CRM SPV

PT Foom Lab Global (South Jakarta, Jakarta)
DKI Jakarta, อินโดนีเซีย 🇮🇩
Indonesian-based tech-enabled consumer product startup with mission to aid adult smokers move away from combustible smoking and encourage people to shift to safer way of consuming nicotine. We are determined to provide the best quality e-cigarette product with unique and hyper-localized flavors.

เกี่ยวกับตำแหน่งนี้

FOOM Lab Global is an Indonesian-based consumer product scale-up focused on helping adult smokers transition from combustible smoking to safer nicotine consumption methods, offering high-quality e-cigarette products with unique flavors.

หน้าที่รับผิดชอบ

• Manage the development and implementation of CRM strategies and customer growth programs.
• Handle all customers inquiries to ensure customer satisfaction.
• Monitor data quality and ensure proper transaction.
• Control and follow up all communication channels.
• Planning and implementing customer relationship management strategies that will encourage customers and retain their loyalty.
• Maintain and follow up customer relationships to strengthen company operations.
• Follow-up and implementation of high-quality CRM services Follow-up sales and daily CRM procedures.
• Analyze customer complaints with a focus on complaint reduction.
• Provide reports on customer feedback/complaints reports to Sales Team Leader or Management.
• Ensure constant engagement & a strong relationship with customers.
• Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations.

คุณสมบัติ

• Bachelor’s or Master degree with 4-5 years of experience in CRM Function.
• Ability to clearly communicate to senior management, line management, and customers.
• Must be able to work independently with limited supervision and strong initiative to bring ideas and excellently executed.
• Customer and details Oriented.
• Problem solver.
• Having Working experience in the international marketplace for the tobacco, E-cigarette, or FMCG industry would be beneficial.
• Foom User is a Plus.

สิทธิประโยชน์

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Huneety A.I Salary Estimate
10,000,000 - 35,000,000 IDR per month