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After Sales General Manager

PT Extramarks Education Indonesia (South Jakarta, Jakarta)
DKI Jakarta, อินโดนีเซีย 🇮🇩
Extramarks Adalah Perusahaan Penyedia Sistem Pendukung Edukasi Di Era Digital Yang Menggunakan Teknologi Terkini Untuk Membantu Murid Dan Guru Dalam Menciptakan Praktik Belajar Mengajar Terbaik.

เกี่ยวกับตำแหน่งนี้

The After Sales General Manager is responsible for managing the after-sales team, developing strategies to enhance customer satisfaction, and ensuring a seamless customer experience post-purchase.

หน้าที่รับผิดชอบ

• Manage and guide the after-sales team, including customer success managers and support staff.
• Develop strategies to improve customer satisfaction and ensure successful product use.
• Ensure customers receive smooth onboarding and training after purchase.
• Oversee technical support to resolve customer issues quickly and efficiently.
• Provide customers with resources and training to maximize product use.
• Collect feedback to identify product improvements and work with product teams to address customer needs.
• Continuously improve the after-sales process based on customer insights.
• Work with sales, marketing, and product teams to ensure a seamless customer experience from purchase to support.
• Identify opportunities to upsell or cross-sell additional products to existing customers.
• Set and monitor key performance indicators (KPIs) to track the effectiveness of after-sales services.
• Report on after-sales performance to leadership and suggest improvements.

คุณสมบัติ

• Bachelor’s degree in business, technology, or related field.
• 7-10+ years of experience in customer success or support roles, preferably in the education technology sector.
• Strong leadership skills and experience managing teams.
• Excellent communication and problem-solving skills.