PT Esco Bintan Indonesia

เกี่ยวกับตำแหน่งนี้

หน้าที่รับผิดชอบ

• Handle and resolve customers' technical complaints promptly and efficiently.
• Provide remote assistance to service engineers for reported technical issues.
• Report recurring technical issues to the management team to identify trends.
• Collaborate with quality, production, and engineering teams to determine root causes and implement corrective actions.
• Liaise with the production team to ensure the availability of replacement parts.
• Coordinate with the shipping team to facilitate the timely shipment of replacement parts.
• Assist the customer service team in identifying item codes for spare parts and units.
• Review IQOQ (Installation Qualification and Operational Qualification) documents prepared by the product management executive team.
• Ensure compliance with ISO 9001, ISO 14001, and ISO 13485 standards.

คุณสมบัติ

• Diploma or bachelor’s degree in Engineering.
• Excellent spoken and written English skills.
• Proficient in MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong interpersonal skills to manage customer expectations and handle complaints.
• Precision in diagnosing problems and documenting solutions.
• Strong work ethic and sense of responsibility.
• Ability to work well under pressure and meet deadlines.
• Willing to be placed in Bintan, Riau Islands.

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