Car Insurance Telesales (Supervisor)
เกี่ยวกับตำแหน่งนี้
The Car Insurance Telesales (Supervisor) position involves managing day-to-day operations of the call center and logistics, hiring, training, and monitoring telesales agents, implementing procedures to improve operations and meet targets, managing and optimizing the call center, and analyzing key metrics to determine KPIs and SLAs.
หน้าที่รับผิดชอบ
• Manage day to day operation on the call center and logistics
• Hire, train, and monitor telesales agents
• Implement procedures to improve overall operations and meet SLA’s and sales target
• Managing and optimizing call center
• Analyze key operations metrics to determine KPI and SLA for telesales agents
คุณสมบัติ
• Have minimum 2 year experience as Supervisor Telesales Car Insurance
• Minimum Diploma Degree
• Highly motivated & Discipline
• Ready to work under pressure
• Have a good communication skill
• Responsive and initiative
• Good teamwork
• Ability to multitask and execute in a fast-paced, team-oriented and sales driven environment
• Working knowledge of managing telesales team using CRM & Telesales system