AVP, Project and Data Optimization Lead

Pt Bank Dbs Indonesia Tbk

Pt Bank Dbs Indonesia Tbk (Jakarta)

Jakarta

DKI Jakarta, อินโดนีเซีย

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: การพัฒนาซอฟต์แวร์และวิศวกรรม

อุตสาหกรรม: บริการธนาคารและการเงิน

เกี่ยวกับตำแหน่งนี้

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. This role focuses on project and data optimization to enhance customer experience and operational efficiency.

หน้าที่รับผิดชอบ

• Responsible for A&P dashboard and budget tracking for segmentation (TR, TPC, and digi).
• Responsible for budget monitoring per program and branches.
• To initiate and manage the projects that support segmentation strategies, including new and enhancement system for automations, including CBG BA, CMCP, Client Connect.
• Provide initiative for process simplification and/or automation to increase efficiency & productivity and also cost saving.
• Responsible for cashback process including calculation, cost tracking, tax calculation.
• Create and monitor Dashboard / Control Tower and data mining from Privileges user.
• Design seamless process oriented in customer experience and creating smooth process alignment internally including system enhancement.
• Liaise with respective units in handling customer’s complaint by identifying the problem/issue and the rectification action plan on the issue.
• Manage project and communication related with staff such as financial literature series by regional team, staff expo, staff programs, induction, staff brand ambassador.
• Responsible for communication in relation to new initiative, new regulation, new process, new fees and charges, etc in all channels such as e-DM/SMS/PN/Pweb.
• Administer segmentation project, process, and loyalty intranet and Treasures/TPC Pweb to ensure the information always keep updated.
• Elevate privileges to be competitive in the market.
• Promote or create something new for SG Marketplace to the customer DSBI (Health Screening/Leisure/Education).
• Collaborate DBSI with partners in to increase branding and awareness.

คุณสมบัติ

• Bachelor degree from reputable university.
• Good in English (oral & written).
• Advanced skill in Microsoft Office (Excel, Power Point).
• Detail, highly motivated, and self- driven person with pleasant interpersonal and good communication skills.
• Able to making decision and work without close supervision.
• Have an understanding in banking products.
• Organized and have good time management.