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Customer Success Executive - Fintech

PT Adicipta Inovasi Teknologi (Jakarta, Jakarta, Indonesia)
DKI Jakarta, อินโดนีเซีย 🇮🇩
Advance Innovations (AdIns) is a dynamic, thriving organization with the mission to deliver business solutions through innovative integration of proven technologies with creativity. Our friendly staff consists of highly skilled and well trained professionals. Our experience has helped us to understand each characteristics of the business process, so we can deliver innovative solutions with the highest quality services, meeting deadline at the most reasonable price. This is a challenge that requires innovations, creativity and smartness, without conventional approach to problem solving. AdIns was established in April 2000 with a sound vision and commitment to deliver the suitable and innovative solutions to increase the customer competitive advantage. Within the last few years, AdIns has became trusted and respected IT Company providing products and services that notably have the most functional features in its category.

เกี่ยวกับตำแหน่งนี้

We're seeking a Customer Success passionate about delivering exceptional experiences in financial services, specifically in consolidation and refinancing solutions.

หน้าที่รับผิดชอบ

• Conduct client calls explaining consolidation & refinance programs
• Handle inbound customer queries and documentation
• Provide financial guidance on loans, interest rates, and repayment terms
• Maintain accurate client records and ensure compliance
• Achieve customer satisfaction and retention KPIs

คุณสมบัติ

• 2-4 years experience in customer success roles (Fintech/Financial Services preferred)
• Ability to communicate in Bahasa and English
• Shift flexibility
• Understanding of unsecured lending concepts
• Familiarity with Indonesia financial regulations