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IT Help Desk

Premier Tech System&Automation (Thailand) (Samut Prakan)
93 Moo, 9 Bangna-Trad Km. 19 Road Tambol Bangchalong, Amphor, Bang Phli District, Samut Prakan 10540
Samut Prakan
สมุทรปราการ, ประเทศไทย 🇹🇭
Making a difference, this is what we are all about at Premier Tech. One team driven by a shared passion to deliver solutions that will better the lives of people, businesses and communities. At Premier Tech, People and Technologies connect in lasting, transformative ways, giving life to products and services that help feed, protect and improve our world. We are committed to creating sustainable solutions that help improve the efficiency of manufacturing facilities. We create solutions for the Nutrition industry We offer equipment to help automate bagging and packaging operations for producers of food products such as flour, cereals, beverages, meat, and dairy foods. Our line can be equipped with net weigh scales, baggers, case packers, robotic and conventional palletizers, stretch wrappers, and stretch hooders. We create solutions for the Agriculture industry We design equipment, such as net weigh scales, baggers, palletizers and stretch wrappers, to help automate bag packaging lines for specific seeds and crops. What’s more, with our unique knowledge of seeds and grains quality issues, we can also design facilities and processing and conditioning lines.

เกี่ยวกับตำแหน่งนี้

The IT Help Desk position involves managing computer equipment, providing user support, and ensuring the smooth operation of IT systems.

หน้าที่รับผิดชอบ

• Receive the requests and participate in the computer equipment purchasing process.
• Manage the computer equipment inventories.
• Install, configure and maintain computer and telephony equipment.
• Participate in the management of the computer and telephony park.
• Diagnose and resolve problems encountered by users.
• Follow-up on processed requests and proceed with their closure.
• Install and update computer software.
• Ensure that application installation procedures and software standards are respected.
• Support users on an international perimeter.
• Lead complex work assignments.
• Install and update complex computer software.
• Install, configure, maintain and manage audiovisual equipment.
• Diagnose and resolve complex and major problems.
• Monitor new trends in system evolution.
• Participate in the development and implementation of work methods and processes.
• Participate in the definition of the IT department's projects and priorities.
• Train and onboard new team members.

คุณสมบัติ

• Bachelor's degree in computer science, Computer Engineering, IT or related fields.
• At least 3-5 years in the IT Technician.
• Proven experiences as a help desk technician or other IT customer support role.
• Proven experiences with Microsoft 365, One Drive & Share point, Linux, Ubuntu.
• Tech savvy with working knowledge of computer setup, system and network etc.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Good communication skills, and Customer-oriented.
• Highly self-motivated to achieve the responsible assignment.
• Ability to quickly gain to work with new technologies.
• Proficiency in English and Thai language.