Senior Officer - ECM Fulfilment

Ocean Glass Public Company Limited (Samut Prakan)

สมุทรปราการ, ประเทศไทย

Established in 1979, Ocean Glass Public Company Limited manufactures quality glassware for families, food service operators and companies or brands that would like to personalize their own glassware as gifts or souvenirs. Ocean Glass is registered as a public company and has been a listed company on the Stock Exchange of Thailand since 1993. Today, the company provides an extensive range of quality glassware, with an annual production capacity of 160 million pieces, and exports quality products to more than 90 countries around the world. The company’s determination and commitment to produce quality glassware that is designed and manufactured to the highest level of functionality and quality, has helped to make Ocean Glass one of the most successful glassware manufacturer in Asia to date.

เกี่ยวกับตำแหน่งนี้

The E-Commerce Fulfilment Officer acts as a member of the Fulfilment E-Commerce team, performing various duties to support the E-commerce business. This position ensures accurate packing and timely delivery of Ecommerce orders while maximizing fulfilment performance and providing an excellent customer experience.

หน้าที่รับผิดชอบ

• Perform duties of order processing coordination with various internal and external parties to ensure all E-Commerce orders are fulfilled efficiently, accurately and in timely manner
• Supervise and coordinate with fulfilment packing staff to deliver the good performance with reasonable cost for day to day transaction activities
• Liaise with relevant internal parties to manage all issues related to order fulfilment
• Work with warehouse and CS to monitor inventory level and ensure that inventory in e-commerce channel is healthy
• Provide overflow assistance in case huge volume of orders/promotion period
• Contributes to team effort by accomplishing any related results or additional tasks as needed in order fulfilment
• Monitor and understand measurement of KPI’s for lead time packing, shipping time, back orders to track progress towards operation goals for e-commerce fulfilment and work on initiatives to improve KPI’s
• Oversee and process all claim, cancelled, return and exchanges orders
• Collecting order information, update shipping status on each channel (website & market place) and analyzed to report to ECM fulfilment manager
• Work with Logistic company in control
• Perform other duties as assigned by supervisor

คุณสมบัติ

• Bachelor’s degree in Supply Chain or any related field
• At least 1 - 2 years of experience in fulfilment e-commerce, warehouse operation or work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled
• Ability to anticipate operation problems and create solutions for them (problem solving skill)
• Comfortable with using technology, like e-commerce, warehouse management system, transport management system – SAP
• Data Entry skills and report
• Ability to response high volume of orders
• Proficient in Excel, Word, Outlook and SAP is a plus
• Digital and E-commerce experience are benefit
• Excellent interpersonal skills
• Demonstrate sound decision making abilities
• Strong attention to detail
• Positive, enthusiastic, people-oriented