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เกี่ยวกับตำแหน่งนี้

The Field Application Scientist will coordinate installations, provide expert guidance, conduct training, troubleshoot issues, and communicate product updates to ensure customer satisfaction and drive business success.

หน้าที่รับผิดชอบ

• Coordinate new installations, including facility inspections and instrument validation/calibration.
• Provide expert guidance on lab and experimental design, workflow best practices, data storage, and analysis.
• Conduct on-site training for customers on qPCR, Next-Generation Sequencing, library preparation, and related products.
• Troubleshoot and resolve customer complaints related to biochemistry, assay design, software, and instruments, escalating issues as needed.
• Communicate technical product updates to customers and sales teams to drive success and ensure satisfaction.
• Partner with various teams to develop and execute strategic plans for acquiring new business and expanding current customer relationships through consulting, presentations, and workshops.
• Contribute to customer relationship management, understanding customer goals, setting appropriate product and performance expectations, and gathering intelligence regarding competitive intel and new sales opportunities.
• Communicate essential technical product updates to customers and sale counterparts to drive customer success.

คุณสมบัติ

• Has Master's or Bachelor's degree of Science in Biology, Molecular Biology, Chemistry, Chemical/Industrial Engineering, or other related major.
• Has a minimum of 2 (two) years experience in the biotech industry.
• Prior field experience supporting customers in a highly technical field is helpful.
• Knowledge of genomics, sequencing applications, and methods that are applicable to the company's technology.
• Capacity to interact with principal investigator-level scientists, bioinformaticians, and laboratory personnel.
• Proficient with general lab best practices and common Molecular Biology techniques.
• Ability to organize and align stakeholders to overcome issues.
• Ability to influence without authority.
• Good computer skills, experience with Microsoft Office also laboratory systems.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Willing to travel across and outside Indonesia and able to work with the team.
• Thorough, nimble, and able to complete the report within the scheduled time.

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