AI Product Operations - Customer Care

Lazada Group (Indonesia)

Lazada Group (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: บริการลูกค้า

อุตสาหกรรม: เทคโนโลยีสารสนเทศ

เกี่ยวกับตำแหน่งนี้

Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. The Product Operations Analyst will provide operational support throughout the product development lifecycle and ensure the success of key products from Lazada's e-commerce solutions.

หน้าที่รับผิดชอบ

• Become an in-depth expert on Lazada's proprietary buyer chatbot and help center products, ensuring a comprehensive understanding of their functionalities and impact
• Utilize data analysis techniques to examine logs and user feedback, aiming to enhance resolution rates and boost customer satisfaction with AI products
• Develop and maintain operational processes for help center requirements and enhancements. Create, update, and organize content to ensure it remains accurate, relevant, and user-friendly
• Apply project management methodologies to oversee the product development lifecycle, including planning, execution, monitoring, and control
• Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
• Connect technology, product, operations, and other teams to drive business change and foster cohesive improvements across departments

คุณสมบัติ

• A well-rounded professional with 3+ years of working experience relating to product management, product operations or eCommerce operations
• Bachelor's degree in engineering/computing/business/economics from a top university is a plus
• Strong analytical and problem-solving skills with the ability to use data to make informed decisions
• Familiar with agile methodologies
• Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
• Strong interest and belief in AI technology

สิทธิประโยชน์

Huneety A.I Salary Estimate

4,000,000 - 7,000,000 IDR per month