Quality Control Specialist
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Perform regular reviews and controls of banking processes, transactions, and operations to ensure compliance with internal policies, regulatory requirements, and industry best practices.
• Identify areas for improvement and potential risks.
• Assess and evaluate the effectiveness of banking procedures and workflows. Recommend and implement improvements to improve process efficiency, accuracy, and overall quality.
• Ensure that all banking activities comply with relevant regulations, standards, and internal controls. Stay abreast of changing regulatory requirements and industry trends to ensure ongoing compliance.
• Prepare detailed reports on quality control findings, including issues identified, corrective actions taken, and overall performance metrics. Maintain accurate and organized documentation of quality control activities and results.
• Investigate and resolve quality-related issues, including nonconformities, errors, or customer complaints. Collaborate with relevant departments to efficiently address and resolve issues.
• Provide training and support to banking staff on quality control standards, procedures, and best practices. Foster a culture of quality and compliance within the organization.
• Identify opportunities for continuous improvement in banking operations and processes. Implement quality control initiatives and contribute to the development of new procedures and policies.
• Monitor and evaluate customer service quality to ensure a high level of satisfaction. Address and resolve any issues related to service quality and recommend improvements to enhance the customer experience.
คุณสมบัติ
• Bachelor's degree in Finance, Business Administration, or related field. Relevant certification (e.g., BSMR, Quality Management) is a plus.
• Proven experience in quality control, audit, or similar roles in a banking or financial services environment.
• Strong understanding of banking regulations, industry standards, and internal control practices.
• Excellent analytical skills with the ability to assess complex data and processes to identify areas for improvement.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
• Effective communication skills, with the ability to prepare clear and concise reports and interact with multiple stakeholders.
• Familiarity with banking software and quality control tools.
• Experience in process improvement initiatives and project management.
• Ability to adapt to changing regulations and market conditions.