Quality Control Collection Senior Manager

Kredivo Group (Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the soon-to-be-launched Indonesian neobank Krom. Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others.

เกี่ยวกับตำแหน่งนี้

The Quality Control Collection Senior Manager is responsible for overseeing quality control procedures, leading field collection teams, analyzing data, and ensuring compliance with regulations to enhance the efficiency and accuracy of collection operations.

หน้าที่รับผิดชอบ

Quality Control Management:
• Develop, implement, and maintain quality control procedures for field & desk collection operations.
• Conduct regular audits and inspections of field collection activities to ensure compliance with company policies and regulatory requirements.
• Identify, document, and rectify any issues or discrepancies in collection practices.

Team Leadership:
• Supervise, train, and support field collection teams, ensuring they adhere to quality control procedures.
• Foster a collaborative and efficient working environment to maximize team productivity and morale.
• Conduct performance evaluations and provide constructive feedback to field staff.

Data analysis and reporting:
• Analyze collection data for accuracy, completeness, and consistency.
• Prepare detailed reports on collection performance, data quality, and process adherence.
• Present findings and recommendations to senior management for continuous improvement.

Process Improvement:
• Continuously assess and improve quality control processes to enhance the accuracy and efficiency of field collections.
• Implement best practices and innovative solutions to streamline field collection and quality assurance.

Compliance and Safety:
• Ensure all field collection activities comply with relevant financial regulations, standards, and company policies.
• Promote a culture of safety and ensure all field staff adhere to safety protocols and guidelines.

คุณสมบัติ

• Bachelor’s degree in a related field (e.g., quality management, finance, business administration).
• Minimum of 3 years of experience in quality control, field collections, desk collections, or a related field within the financial services industry.
• Proven experience in managing and leading field teams.
• Strong analytical skills with the ability to interpret and evaluate collection data.
• Excellent communication in English and interpersonal skills.
• Proficiency in relevant software and tools (e.g., MS Office, data analysis software).
• Experience in the multifinance or banking industry.