Information Technology Support Officer

JULO (South Jakarta, Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

JULO is a financial technology company that is working on a financial super app. We started off with the lending arm and have excelled at it. Hundreds of thousands of Indonesians now use JULO apps to get access to a decent credit product. It's our mission to help millions of Indonesians get a better life. That's how we'll build a company future generations will be proud of. We have just closed our Series B round and are now tapping into other financial territories, to eventually provide a one stop financial solution to all Indonesians. Watch it happen or be a part of it - come join us!

เกี่ยวกับตำแหน่งนี้

We are looking for an IT Support with CAN-DO attitude to build and manage Network & Telephony Infrastructure and Work & Office Devices so our JULO teams are always productive and successful.

หน้าที่รับผิดชอบ

• Design, provision, configure, manage, secure, monitor, and optimize all Networking technologies used at our office:
• Appliances: modems, routers, switches, and WIFI access points
• Infrastructure: server room, UPS, AC, LAN cabling, power strips, ISP
• Software: Network traffic management, topology, firewall, and VPN
• Design, provision, configure, manage, secure, monitor, and optimize Telephony systems
• VOIP software, gateways, headsets, softphones, SIP trunking, call center system
• Design, provision, configure, manage, secure, monitor, and optimize personal and office Devices
• Employee laptops, monitors, printers, scanners, and electronic accessories
• Meeting devices: projectors, webcams, microphones, TVs
• Security systems: CCTV and biometric system
• Messaging systems: email and internal messaging
• Provide Fast and Full Support to all JULO members as they use these technologies, especially operational agents.

คุณสมบัติ

• Hands-on experience and understanding the principles with networking technologies such as Mikrotik, TP-Link, Ubiquiti, and many more such that you can adapt to any requirements.
• Hands-on experience building and maintaining telephony solutions such as Asterisk for large scale Call Center
• Passion for customer service and understanding of users’ needs and skill levels
• Expert in both Microsoft Windows and its software products as well as Linux/Ubuntu and other open source software solutions.
• Strong ownership of tasks, projects, and investigation delivering results according to deadline independently
• Strong analytical and problem solving skills collaborating with people in other departments.
• Positive and can-do attitude especially when faced with big challenges.
• Ability to communicate clearly, timely, and professionally with both technical and non-technical users both in Indonesian and English.
• At least 3 years of working experience in this field with the expected responsibilities for a company of 200 - 500 employees.