General Manager
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Develop and implement long-term strategic plans for the operations department.
• Align operational goals with the company’s vision, mission, and business objectives.
• Monitor industry trends and competitor activities to inform strategic planning.
• Oversee the daily operations of all restaurant and bar locations to ensure efficiency and effectiveness.
• Establish and enforce operational policies, procedures, and standards.
• Ensure all locations meet Ismaya’s brand quality and service standards.
• Prepare and manage the annual budget for the operations department.
• Monitor financial performance, including sales, costs, and profitability, and implement corrective actions as needed.
• Analyze financial reports to identify areas for improvement and drive cost-control initiatives.
• Recruit, train, and develop a high-performing operations management team.
• Provide leadership, guidance, and support to senior operations staff.
• Foster a positive and productive work environment that encourages teamwork and professional growth.
• Ensure all customers receive exceptional service and high-quality experiences.
• Implement initiatives to enhance customer satisfaction and loyalty.
• Ensure all locations comply with health, safety, and sanitation regulations.
• Conduct regular audits and inspections to maintain high standards of cleanliness and safety.
• Collaborate with the marketing team to develop and execute promotional activities and campaigns.
• Monitor the effectiveness of marketing initiatives and provide feedback for improvement.
• Promote special events and initiatives to drive sales and increase brand visibility.
• Identify opportunities for innovation and improvement in operations.
• Implement new technologies and processes to enhance operational efficiency and customer experience.
คุณสมบัติ
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field. An MBA or equivalent advanced degree is preferred.
• Minimum of 7-10 years of experience in an operations management role within the F&B industry, preferably with multi-location responsibility.
• Proven track record of successfully leading and managing large teams and achieving business objectives.
• In-depth knowledge of restaurant and bar operations.
• Strong understanding of budgeting, financial analysis, and cost control.
• Experience in managing inventory and resource allocation.
• Comprehensive knowledge of health and safety regulations and best practices.
• Exceptional leadership and team management skills.
• Excellent verbal and written communication skills.