Staff Planning Manager (Workforce Planning & Business Analysis), IKEA Sukhumvit

IKEA (Bangkok, Bangkok City, Thailand)

กรุงเทพ, ประเทศไทย

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

เกี่ยวกับตำแหน่งนี้

To ensure staffing optimization process delivers to the needs of the store while continuously seeking and coordinating business opportunities through optimized staff planning focused on our co-worker, customer and business.

หน้าที่รับผิดชอบ

• Together with the Business Navigation manager, the Human Resource manager and input from the SPO Manager contribute to the store staffing approach followed by the development of a store staffing action plan which secures best use of available resources, a diverse, appropriate staff structure and meets the defined business and productivity goals, therefore contributing to the reaching of the regional staffing approach.
• Aware of the people strategy and ensuring the regional and local principles/ guidelines are implemented in the staff planning process reflected in our co-workers schedules and advise to Human Resource on recruitment and store staffing structure.
• Co-operate across functions in the store as a credible partner to ensure everyone understands and contributes to the Staff planning process with focus on co-worker, customer and business.
• Responsible for the utilization of staffing systems and tools in the store, ensuring they reflect optimized staff planning practices.
• Responsible for safeguarding the stores complete staff planning process from forecasting to execution of the schedule, by timely posting of schedules, ensuring scheduled hours include planned absences, advising managers in maximizing resource availability and skill-base across all departments while co-worker, customer and business needs are sustained.
• Responsible for following up on the store Staff planning process from forecasting, where highlighting commercial influences are taken into consideration, identifying and escalating when the scheduled or actual hours exceed the agreed financial framework and possible improvements in the process for the store are identified, to following up that schedules comply with all labor rules and internal requirements.
• Contribute to the delivery of objectives in the store staffing approach by securing close follow-up on staff planning and related retail KPI’s with accurate reporting leading to exploring best practices and opportunities for benchmarking throughout the regional staff planning matrix organization.
• Identify talent ensuring the competence development and succession planning for the Staff planning Specialists by providing transfer of knowledge, expertise, and training in all aspects of the staff planning process. Proactively identify emerging risks and ensure early involvement in new initiatives and units.
• Support the Business Navigation Manager together with the store management in the business plan, budget and forecast process by translating the store’s strategy and goals in Profit & Loss (P&L) scenarios. Monitor the store budget, through close follow up and regular updates to store management and recommend improvement measures in case of deviations and potentials.

คุณสมบัติ

• Staff scheduling experience.
• Experience working in a customer-focused service industry, preferably retail.
• Success in management and leadership including conflict management.