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IKEA
ประเทศไทย | กรุงเทพ
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Customer Contact Centre Agent, IKEA Thailand
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• You are passionate about getting a good solution for your customers by identifying the customers’ needs and using your knowledge of the IKEA systems and processes to offer solutions;
• You take ownership for resolving your customer’s individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised;
• You understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels;
• You have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more;
• You are listening to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience;
• You actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers;
• You will be providing support and assistance to IKEA Thailand customers and ensuring best customer experience with IKEA tone of voice.
คุณสมบัติ
• You have at least 1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre;
• You have a good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases;
• You can make things happen with flexibility, speed and simplicity.
• You have experienced a good knowledge in handling customer complaints or crisis and are able to create a win-win scenario solution;
• You demonstrate a courteous, professional, and friendly manner on the telephone;
• You are self-reliant and motivated with a proven ability to work as part of a team as well as independently;
• You have the ability to communicate confidently and clearly (both spoken and written) in Thai and English.
• You are familiar and comfortable in using a computer.
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.