IT Application Support Supervisor (Dynamics 365)

IDS Medical Systems Indonesia (Jakarta, Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

The IDS Medical Systems Group ("idsMED Group") is a leading medical supply chain solutions company in Southeast Asia. It has an extensive distribution network with access to over 10,000 healthcare institutions and represents over 200 global medical brands in equipment and medical consumables. These include GE Healthcare, Philips, Maquet, Trumpf, Hill-Rom, Hamilton, Biosensors, Biotronik Smiths Medical, Teleflex, Ansell and others. idsMED has a workforce of 1,600 employees including 600 highly experienced field medical and sales specialists and over 200 professional bio-medical engineers providing installation and maintenance services.

เกี่ยวกับตำแหน่งนี้

The IT Application Support Supervisor (Dynamics 365) is responsible for providing first-level IT support, identifying business gaps, and improving business processes while managing the IT support team and conducting user training.

หน้าที่รับผิดชอบ

• First level IT support, troubleshooting, investigation issues of D365 FO and other applications
• Identify business gap, potential solutions and improvement for business process.
• Handling Change Request (system modification request)
• Maintain response time and performance of IT support team
• Conduct User Testing, User Training and Provide User manual

คุณสมบัติ

• Bachelor’s Degree in Information Systems / Information Management / IT or equivalent (Min GPA 3.0)
• Fluent in English, oral and written
• > 2 years with D365FO
• Experience in SQL, Business process
• A result-oriented individual who thrives working in a fast- paced environment.
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Experience in Ms AX2009. 2012 is a plus
• Involved minimal 1 cycle implementation D365 is a plus