Manajer Layanan Akun (Service Account Manager)

หน้าที่รับผิดชอบ

• Build and maintain strong relationships with clients, acting as the primary point of contact for all their service needs.
• Understand clients' business objectives and provide guidance and strategic solutions to help them achieve their goals.
• Collaborate with internal teams to ensure timely and successful service delivery to clients.
• Conduct regular meetings and check-ins with clients to assess their satisfaction and address any concerns or issues.
• Identify upselling and cross-selling opportunities to maximize revenue from existing clients.
• Prepare and deliver presentations and reports to clients, demonstrating the value and impact of services provided.
• Stay up-to-date on industry trends and developments to provide relevant insights and recommendations to clients.
• Monitor and analyze key performance indicators to measure service effectiveness and identify areas for improvement.
• Coordinate with recruitment team to understand client recruiting needs and ensure timely delivery of qualified candidates.
• Promote the company's services and values ​​to clients.

คุณสมบัติ

• Bachelor's degree in business administration or related field
• Proven experience in account management or customer service
• Good communication and interpersonal skills
• Strong problem solving and negotiation skills
• Ability to multitask and manage multiple client accounts simultaneously

ทักษะ