Senior Application Support, Finance Systems

Grab (Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

เกี่ยวกับตำแหน่งนี้

Senior Application Support Specialists will report directly to the Support Manager for Finance Systems. Their primary responsibility will be operational support for Finance applications, solving incoming issues to ensure swift and efficient resolution.

หน้าที่รับผิดชอบ

• You will furnish support to Finance users on system-related issues, including system setup, data migration, report building, and minor enhancements.
• You will provide third-level resolution, preparing technical documentation, system manuals, and procedures.
• You will offer technical assistance during Month-end/Year-end activities and support Finance and Procurement modules.
• You will manage all incidents and problems, prioritizing issues of varying severity.
• You will perform root cause analysis for high-severity incidents and problem tickets.
• You will ensure solutions align with business needs and requirements.
• You will monitor Extract, transform, and load (ETL) jobs and interfaces using automated monitoring techniques.

คุณสมบัติ

• Minimum of 5 years in a senior role working with Oracle ERP Cloud applications.
• Proficiency in writing, debugging, and tuning basic SQL queries.
• Hands-on experience with Oracle Fusion tables, views, and setups.
• Knowledge of Oracle technologies: OTBI, BI Publisher, Oracle BPM for Cloud ERP.
• Familiarity with Oracle tools such as ADFDI, SMARTVIEW, FR Studio, BPM Workflow.
• Experience with Oracle Fusion integration with third-party applications.
• Usage of FBDI templates for Customers, Suppliers, Banks, AR Invoices, and Journals.
• High-level understanding of Oracle Financial Modules.
• Support Testing, Defects Analysis, and Fixing according to product support activities.