Senior Account Management

Grab (Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

เกี่ยวกับตำแหน่งนี้

We are looking for a Senior Account Management to help Grab build strategic relationships with high-profile merchants and increase revenue. This role is a fixed term role, reporting to the Manager, and will work onsite at our Jakarta office.

หน้าที่รับผิดชอบ

• Stakeholder Engagement: Work with multiple stakeholders at a very early stage to build the merchant trust, communication, and service needed to retain and grow our top merchants.
• Merchant Engagement: Engage our merchants, listen to their needs, provide feedback, and maintain close communications.
• Market Understanding: Understand the market and competition dynamics and promote a viable business.
• Problem Solving: Accept challenging assignments, help leaders make tough decisions, partner to create impact.
• Process Management: Ensure the delivery of end-to-end process, from planning to execution.
• Data-Driven Approach: Ensure the partners are growing with you and the company. Take a data-driven approach to estimate ROI and KPI analysis for each partner to grow basket size and create loyal customers.

คุณสมบัติ

• Educational Background: Bachelor's/Master's degree preferably in management, business, public administration, or engineering.
• Work Experience: ~5 years of sales business development, account management or operations, with experience managing a team.
• Language Proficiency: Fluent in Bahasa Indonesia and English. Proficiency in Mandarin would be an added value.
• Business Process and Risk Management: Knowledgeable in business process management, assessing, and controlling risk, and successful programs execution.
• Field Work Interest and Language Proficiency: Interest in carrying out off-ground activities (including external partner engagement) - willing to be on the ground for ~3 days a week.
• Industry Passion: Has an interest towards on-demand delivery space, and food delivery in particular.
• Communication and Negotiation: Proficient in English. Can build positive relationship with partners, influence and reach a mutually beneficial agreement in a discussion, while managing.