Regional Operations Assistant Manager

Grab (Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

เกี่ยวกับตำแหน่งนี้

We are looking for a dedicated Regional Operations Assistant Manager with primary responsibility to oversee the GrabRewards campaign setup, management and redemption process regionally and ad hoc for countries.

หน้าที่รับผิดชอบ

• Oversee the end-to-end process of GrabRewards campaign operations across all countries. This includes:
• Manage catalog submissions or amendments following contract obligations, pricing compliance, and data integrity controls.
• Ensure processing and publication of catalog submissions or amendments within Service level agreement (SLA).
• Handle escalation of support tickets related to rewards
• Support the business team on ad hoc tasks or campaigns related to rewards operations
• Implement strategies and procedures to improve process efficiency, improve turnaround time, and enhance stakeholder satisfaction.
• Establish a structured and effective process framework to engage stakeholders, listen to their needs and feedback, and maintain clear alignment.
• Collaborate with other departments and teams across all Grab markets to streamline cross-functional workflows impacting GrabRewards campaign setup.
• Ensure compliance with regulatory requirements and company policies throughout all processes.

คุณสมบัติ

• Bachelor's/Master's degree preferably in management, business, public administration, or engineering
• Min. 3+ years of experience in operations or a similar field
• Experience managing and improving processes or similar operational workflows
• Can engage effectively with a diverse range of individuals across different team
• Analytical and problem-solving abilities, pays attention to detail, and a focus on process optimization.
• Experience with process excellence.