Operations Excellence Assistant Manager, GrabMart

Grab (Jakarta Metropolitan Area)

DKI Jakarta, อินโดนีเซีย

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

เกี่ยวกับตำแหน่งนี้

We are looking for Operations Excellence Assistant Manager to further improve GrabMart’s Conversion Rate. You are experienced in analysing data and draw insights, experienced collaborating with different stakeholders, creative and strategic thinking to improve and solve issues related to our user experience.

หน้าที่รับผิดชอบ

• You will monitor and collaborate with all city teams to drive high user conversion rate, and take immediate actions if there’s a drop in our conversion rate
• You will analyze issue in our conversion rate and user funnel to develop short-term and long-term solution by working with other stakeholders
• You will ensure content, categories and assets that we show in GrabMart page is aligned with our focus campaign, goals, and are aligned with global legal regulations and company policy
• You will operate our visibility monetization strategy. Your primary focus will be to ensure that every paying business and merchant partner that joins our program receives exposure and visibility according to the predetermined schedule
• You will identify and report bugs or issues found on the GrabMart page and work with the Product and Engineering teams to ensure these issues are resolved by following up and assisting the Product and Engineering teams throughout the resolution process.

คุณสมบัติ

• You have a min. 5 years' experience interpreting data to draw insights, and work with analytical tools such as PowerBI, Tableau, SQL, or similar tools.
• You have experience managing a team and collaborate with different stakeholders
• You have Heart, Hunger, Honor and Humility
• You are comfortable with numbers, have a strategic approach, and able to come up with fresh ideas to create long-term and sustainable solution
• You have a can-do mindset and always strive to find the solution when there are challenges
• Experience in e-Commerce or e-Groceries would be an added value