Fleet Management Associate

Grab

Grab (Jakarta, Indonesia)

DKI Jakarta, อินโดนีเซีย

Grab is Southeast Asia’s leading superapp, offering a suite of services consisting of deliveries, mobility, financial services, enterprise and others. Grabbers come from all over the world, and we are united by a common mission: to drive Southeast Asia forward by creating economic empowerment for everyone. At Grab, every Grabber is guided by The Grab Way, which explains our mission and the operating principles on how we can achieve it together. We call these principles the 4Hs: Heart We work together as OneGrab to serve communities in Southeast Asia Hunger We work to understand ground truths and drive improvements, big and small Honour We keep our word and steward our resources wisely to build and sustain trust Humility We are a constant work-in-progress, and we never stop learning to get better

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: อื่นๆ

อุตสาหกรรม: การพัฒนาซอฟต์แวร์

เกี่ยวกับตำแหน่งนี้

You will oversee the aftersales operations, especially on vehicle maintenance, body repair, process engineering, and data analysis. This role is crucial for ensuring customer satisfaction and operational efficiency.

หน้าที่รับผิดชอบ

• Coordinate maintenance & body repair operations.
• Ensure quality control and compliance with safety standards.
• Collaborate with repair shops and vendors to increase repair processes.
• Analyze current after sales processes and identify areas for improvement.
• Develop and implement efficient workflows to enhance service delivery.
• Monitor and report on process performance metrics.
• Address customer inquiries and complaints.
• Develop customer feedback mechanisms to improve service quality.
• Collect and analyze data related to aftersales operations.
• Create reports to inform decision-making and strategy development.
• Use data insights to improve service delivery.
• Manage the aftersales team, promoting a positive work environment.
• Conduct training sessions to enhance team skills.
• Set performance goals and conduct regular performance reviews.
• Work with other departments (e.g., sales, marketing) to align after sales strategies.
• Collaborate with external partners to enhance service offerings.
• Ensure compliance with company policies and industry regulations.
• Promote a culture of safety within the team and during operations.

คุณสมบัติ

• Bachelor's degree in Business Administration, Engineering, or a related field. With technical automotive background especially 4W vehicle.
• Minimum 2 years of experience in after sales management in the automotive or rental industry.
• Experience working in Car Workshop handling maintenance or working as a foreperson, Service Advisor.
• Experience handling car maintenance both general repair & body repair.
• Experience in data analysis.
• Leadership experience with a focus on team development.
• Knowledge of General repair & regular maintenance processes and standards.
• Familiarity with process engineering methodologies.
• Proficiency in mechanical technical related with car such as grouping items, parts.

สิทธิประโยชน์

Huneety A.I Salary Estimate

6,000,000 - 10,000,000 IDR per month