Customer Service Supervisor
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Inspire and lead a customer service team, promoting a positive, inclusive work culture.
• Host regular team meetings for updates, challenges, and strategic planning.
• Offer continuous feedback and coaching.
• Guarantee the delivery of exceptional customer service consistently.
• Tackle complex customer issues, ensuring satisfactory resolutions.
• Monitor and enhance performance metrics like response times and customer satisfaction.
• Maintain an in-depth knowledge of GoWabi Partners and Services to improve service quality.
• Develop and update customer service policies for a seamless customer experience.
• Manage customer service tools and technology to meet team and customer needs.
• Analyze service reports, sharing insights and strategies with senior management.
• Collaborate with other departments to integrate customer feedback into business improvements.
• Look for ways to improve our customer service processes and put those improvements into action.
• Lead projects to boost the customer experience and service efficiency.
• Stay informed about industry best practices in customer service.
คุณสมบัติ
• Proven experience leading a customer service team.
• 3 - 4 years experience working in customer service.
• Bachelor’s degree in Business Administration, Hospitality Management, Communications, or related field preferred.
• Great at motivating a team and getting them to work well together.
• Must be able to speak and understand both English and Thai.
• Proficiency in using customer service software and understanding tech advancements.
• Flexible and adaptable, thriving in a dynamic environment.