Technical Support Engineer

FBH Technology (Thailand) Co., Ltd. (Phaya Thai)

กรุงเทพ, ประเทศไทย

FBH Technology (Thailand) Co., Ltd., founded in 2021 in Bangkok, Thailand, is a professional provider of information technology and telecommunications. The company's exclusive distributorship for FiberHome's product range underscores its dedication to providing the best-in-class networking and communication solutions to businesses and organizations across Thailand Area to focus on: Optical Communication Mobile Communication Data Communication ICT Services

เกี่ยวกับตำแหน่งนี้

The Technical Support Engineer is responsible for installing, configuring, and maintaining telecommunication hardware, software, and networks, while providing technical support to staff and clients.

หน้าที่รับผิดชอบ

• Understand or be willing to learn how to install and configure telecommunication hardware, software, and networks (Such as OLT, ONU, TCP/IP, LAN, WAN and NMS).
• Continuously monitor and maintain systems and networks.
• Respond to technical support calls from staff members or clients, and provide clear communication on how to resolve issues.
• Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
• Support or occasionally provide on-site assistance for the roll-out of new installations, upgrades, replacements, dismantling, or maintenance of sites.
• Keep detailed records of issues and their solutions for future reference.

คุณสมบัติ

• Educational Background: - Bachelor’s degree in Telecommunication, Network Engineering, or a related field. - New graduates are welcome; relevant internships or coursework will be considered a plus.
• Technical Skills: - Basic knowledge of telecommunication network infrastructure, including installation and configuration of OLT, ONU, and NMS, or a willingness to learn. - Understanding of networking principles (TCP/IP, LAN, WAN), with an ability to troubleshoot basic system and network issues. - Familiarity with telecommunication hardware and software, and network monitoring tools is an advantage but not required.
• Problem-solving Skills: - Strong analytical and problem-solving mindset, with a focus on delivering solutions. - Ability to learn troubleshooting techniques for software, hardware, and network issues.
• Communication Skills: - Good communication skills to collaborate with team members and assist clients or colleagues. - Ability to communicate in basic English.
• Physical Requirements: - Willingness to provide on-site assistance for installations, upgrades, maintenance, and dismantling as needed. - Ability to work in different environments, including outdoor or industrial settings.
• Adaptability: - Eagerness to learn new technologies and adapt to evolving systems and processes in the telecommunication field.
• Teamwork: - Ability to work collaboratively in a team-oriented environment and support colleagues in resolving technical challenges.