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เกี่ยวกับตำแหน่งนี้

The IT Analyst Employee Experience at Electrolux will play a key role in defining and driving end-to-end employee experience service portfolio forward, ensuring proper IT operations for Electrolux Rayong Factory.

หน้าที่รับผิดชอบ

• Understand the Electrolux users and stakeholders, their needs and challenges in order to drive improvements. Ensure end user experience, friendly technology and easy to use processes.
• Focus on user experience to connect dots with other teams and functions to deliver an end to end experience.
• Offer users an easy solution to order service, access, hardware etc.
• Offer different channels to get IT support.
• Offer value-adding activities such as IT training sessions to improve user satisfaction.
• Offer IT support and advice to VIP users as IT ambassador of Electrolux IT team.
• Offer an easy on/offboarding process and solution.
• Drive an E2E thinking and execution towards more integration and automation.
• Automation to improve productivity.
• Ensure an excellent IT service delivery within the operational scope.
• Second level of contact and support for all Electrolux users in Rayong Factory.
• Incident management during incident lifecycle including incident logging, categorization, prioritization, escalation, follow-up and resolution.
• Request fulfilment.

คุณสมบัติ

• Understand the Electrolux users and stakeholders, their needs and challenges in order to drive improvements.
• Ensure end user experience, friendly technology and easy to use processes.
• Focus on user experience to connect dots with other teams and functions to deliver an end to end experience.
• Offer users an easy solution to order service, access, hardware etc.
• Offer different channels to get IT support.
• Offer value-adding activities such as IT training sessions to improve user satisfaction.
• Offer IT support and advice to VIP users as IT ambassador of Electrolux IT team.
• Offer an easy on/offboarding process and solution.
• Drive an E2E thinking and execution towards more integration and automation.
• Automation to improve productivity.
• Ensure an excellent IT service delivery within the operational scope.
• Second level of contact and support for all Electrolux users in Rayong Factory.
• Incident management during incident lifecycle including incident logging, categorization, prioritization, escalation, follow-up and resolution.
• Request fulfilment.

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