IT Support Manager

Eiger (Indonesia)

Eiger (Indonesia) (Bogor, West Java)

West Java, อินโดนีเซีย

Founded in 1979 in Bandung, Indonesia, Eiger has grown from a small brand with two sewing machines to the leader of the Outdoor& Lifestyle industry in Indonesia. Through PT. Eigerindo Multi Produk Industry, Eiger continues to lead Tropical Adventure in innovation through mountaineering, riding, and lifestyle products. Revered for its quality and commitment to products that push the boundaries of exploration, Eiger is setting its sights on new global markets and looking to expand with people who are up to the challenge.

คลิกเพื่อดูงานที่คล้านกันในประเทศ อินโดนีเซีย:

ฝ่าย: IT และการสนับสนุนทางเทคนิค

อุตสาหกรรม: ขายปลีกและส่ง

เกี่ยวกับตำแหน่งนี้

The IT Support Manager is responsible for managing the ICT infrastructure of the production control system, ensuring its availability as defined in the target SLA, and collaborating with various teams to maintain and improve system performance.

หน้าที่รับผิดชอบ

• Manage the ICT infrastructure of production control system to be available as defined in the target SLA.
• Scope of the ICT infrastructure are Hardware (server, storage, devices), OS and Middleware. (WebApp, DB, Scheduler, etc.)
• Plan and propose configuration changes to superior and user when there is a request from user or application team.
• Prepare procedure, implement and test for approved the config change. Report the test results to the superiors and user.
• Prepare and execute migration and monitoring on the production server. Report the results to the superiors and user.
• Regularly monitor for system alerts. If any disruption is found or reported by the user, conduct troubleshooting in coordination with the team, users, and vendors.
• Proactively propose for improvements or preventive actions if any issues found in the current system configuration.
• Report line is Infrastructure team leader and the manager who is above application and infrastructure team.
• Regularly report the service status of ICT infrastructure to the superiors and the user.
• Communicate with the application team for infrastructure related matters (ex. infra related error, resource issue, etc.).
• Help other member(s) in the infrastructure team, not only technically but also to perform better as a team.

คุณสมบัติ

• Working in ICT company or ICT department for at least 2 years.
• Working as server administrator of UNIX/Linux server for at least 1 year.
• Working as database administrator for more than 1 year.
• Experience in implementing Java Web App system infrastructure.
• Design and implement one of following products: VMWare vSphere, IBM WebSphere Application Server, IBM MQ.
• Experience in running a mission critical system.
• Experience of working as a leader of a team.
• Experience in automating server administration task by own script.
• Experience in implementing DevOps automation platform. (ex. IaC, CI/CD, container, etc.)
• UNIX/Linux server administration by command line. (LPIC-1 level)
• Shell script programming for automating server administration tasks.
• Understand the ICT products by reading vendor’s English manuals.
• Ability to give logical reasoning for the cause of a problem, based on facts and product’s specification.
• DBMS administration. (MYSQL, POSTGRESQL, etc.)
• Compare and evaluate multiple products or architectures of IT infrastructure considering RASIS.
• Understand the basic quality assurance concepts to create test cases.
• Good interpersonal skills. The ability to collaborate with the members to help and lead the team.
• Positive and subjective attitude to work in a team.