BI Associate
Concentrix (Thailand) (Bangkok, Bangkok City, Thailand)
กรุงเทพ,
ประเทศไทย
We create game-changing customer journeys that help brands grow, across the world and into the future.
We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise.
Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere.
It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered.
We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!
เกี่ยวกับตำแหน่งนี้
The BI Associate is responsible for the preparation and delivery of daily, weekly, and monthly client and internal reports, as well as performance dashboards. This role involves analyzing data, creating ad-hoc reports, and providing valuable insights to management to support strategic decision-making.
หน้าที่รับผิดชอบ
• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
• Preparing ad-hoc reports & analyzing data for management that provide insight
• Data extraction/upload from the client system to the CNX side
• Partner with business & support strategic projects involving data mining & analytics
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
คุณสมบัติ
• Analytical skills that allow for the development of data-driven reports
• Self-starter, ability to complete work with limited degree of supervision
• Working Knowledge of SQL scripting, VBA Macros
• Understanding of Call Center Operational Metrics
• Bachelor degree
• 1-2 years of experience with detail data
• Strong verbal & written communication in English
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.