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Customer Service (Content Moderation)

Concentrix (Indonesia) (Surakarta, Central Java, Indonesia)
Central Java, อินโดนีเซีย 🇮🇩
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

เกี่ยวกับตำแหน่งนี้

The position is for a Customer Service role focused on Content Moderation, located in Solo, Indonesia, with a requirement for immediate joiners and English language proficiency.

หน้าที่รับผิดชอบ

• Monitor and review user-generated content to ensure compliance with community guidelines.
• Respond to user inquiries and provide assistance regarding content moderation issues.
• Collaborate with team members to improve moderation processes and policies.
• Maintain accurate records of moderation activities and user interactions.
• Provide feedback to management on trends and issues related to content moderation.

คุณสมบัติ

• Proficient in English, both written and verbal.
• Strong attention to detail and ability to work independently.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive content with discretion.
• Familiarity with social media platforms and online communities.