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Collection Agent (Jakarta)

CIMIC Group Limited
CIMIC Group Limited (Jakarta, Jakarta, Indonesia)
DKI Jakarta, อินโดนีเซีย 🇮🇩
CIMIC Group Limited
Cartrack is a leading global Software-as-a-Service (SaaS) platform provider for small, medium and large businesses, as well as consumers needing a software platform for data analytics to optimise fleets, driver behaviour, insurance risk, safety and asset recovery. Data analytics remain Cartrack’s primary offering, in addition to growing its artificial intelligence and value-added services to deliver a tangible return on investment to its subscribers. Cartrack is also renowned for its agility and speed in developing innovative, first-to-market solutions that are aimed at further enhancing the customer experience.

เกี่ยวกับตำแหน่งนี้

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection Agent (Jakarta) to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

หน้าที่รับผิดชอบ

• Call and pursue collections and to negotiate with customers of their payment schedules
• Escalates customers disputes or enquiries to relevant departments and ensure proper follow up
• Daily update of aging report
• Issuance of monthly letter of payment reminder and Statement of Account
• Communicate with others department to maintain accurate and updated information on client accounts and payments
• Process relevant debt recovery actions for further actions

คุณสมบัติ

• Good computer skills, in particular with Microsoft Office
• Excellent communication and interpersonal skills
• A team player and also able to work independently
• Must have 3 years of experience as a Field Collection
• Having experience on resolving overdue bills and collecting payment from customers
• Emotional intelligence and assertive
• Fluent in English and strong administration skills
• Prior experience in Corporate Collection OR Leasing company will be preferred