Policy & Procedure (Analyst / Specialist Level)
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Assist users from various departments with the review and update of various types of documentations for new and/or changing business processes, including documenting design processes, flow charts, etc.
• Gather information through research, user interviews, and review of existing documentation
• Perform regular assessments as second line of defense to make sure the policies and procedures are properly implemented, any gaps are promptly identified and mitigated
• Recommend process improvement for better effectiveness and operational efficiency, and/or better risk mitigation
• Responsible to ensure the functional policies and procedures are all in line with one another, and with corporate policies
• Maintain the policy and procedure management system, ensuring proper approval and versioning for each new/updated documents
• Work with internal users in preparing the distribution and socialization of policy and procedure updates
คุณสมบัติ
• A minimum of university degree, preferably within the areas of Information Systems, Management, Technical Writing, or similar programs
• Minimum of 2 years' experience of relevant technical or business writing work experience in the financial services industry
• Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Strong ability to:
• Write clearly, concisely, and accurately
• Demonstrate initiative and problem-solving skills
• Comprehend abstract and complex concepts and translate them to concrete and simple documents
• Proficient with Visio, Google Draw, Google Docs, MS Office, or any other tools used in business process mapping and document production