Datacenter Operation Engineer (DCO) - Infrastructure Engineering
เกี่ยวกับตำแหน่งนี้
The Datacenter Operation Engineer (DCO) in Infrastructure Engineering at ByteDance is responsible for supporting the server fleet, managing ticketing systems, and assisting in various projects within the Datacenter.
หน้าที่รับผิดชอบ
• Work within a ticketing system in support of the server fleet.
• Be the first point of contact for break-fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.
• Work with physical security and EHS teams to support site health and compliance.
คุณสมบัติ
Minimum Qualifications: - College/Technician Degree or equivalent professional experience/certification in Engineering.
- Knowledge of Linux and server hardware repairs.
- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.
Preferred Qualifications: - Proven years of experience supporting IT equipment or related technology.