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เกี่ยวกับตำแหน่งนี้

Within Technologies & Operations Department (TOD), join the SaaS-Windows team to work in a multicultural
company:
- Deploy and update business applications running on Windows
- Ensure availability and performance of production environments
- Implement strategic projects for new applications or major upgrades
- Coordinate and Communicate operations with stakeholders
- Troubleshoot and resolve incidents
- Ensure compliance with policies and processes
- Automatize repetitive processes and delegate operational tasks.
- Collaborate with the rest of the team: SaaS-Linux, DBAs, Platform

หน้าที่รับผิดชอบ

Support & maintenance
- Provide level 2 (technical support) on business applications.
- Manage incidents & problems.
- Perform root cause analysis of issues and reduce their occurrences.
- Configure monitoring & log centralization systems for managed applications (data collection, dashboards, alerts)
- Perform routine application maintenance, upgrade & troubleshooting tasks.
- Prepare operational procedures and documentation, train level 1 support.

Releases & deployments management
- Configure and deploy new application releases
- Define deployment procedures
- Automate recurring tasks using Jenkins, Ansible/AAP, scripting

Performance management
- Identify – with help of Core Infrastructure teams – root causes for performance issues.
- Give recommendations for enhancing performance, identifying the most practical alternative solutions and assisting with modifications.

Projects
- Implement strategic projects with application stakeholders and supplier
- Collaborate with other team to design application architectures focusing on availability, resiliency, performance and security

Miscellaneous
- Share your ideas and contribute to continuous improvement of IT production processes

คุณสมบัติ

- Understand applications interactions and dependencies in a distributed architecture with load balancers & interactions with external 3rd parties.
- Good communication skills

Technologies Knowledge
- Windows Server environments (2019+)
- IIS
- .NET and Microsoft technologies
- Scripting languages
- MS SQL Server (basic administration, backup / restore)
- Automation using Jenkins / Ansible / AAP
- Zabbix, Splunk Monitoring is a plus

Education & Experience
- Minimum Bachelor’s Degree in Computer Science / Engineering or equivalent experience.
- Minimum 3 years’ experience in similar position

Language skills
- English

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