Business Process Improvement Manager (Process Development)
เกี่ยวกับตำแหน่งนี้
หน้าที่รับผิดชอบ
• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Utilize process mapping, data analysis, and benchmarking techniques to understand workflow and performance metrics.
• Collaborate with stakeholders to gather input, define improvement objectives, and prioritize initiatives.
• Develop solutions and recommendations to optimize processes and achieve desired outcomes
• Support the implementation of process improvement initiatives, including defining project scope, objectives, and timelines.
• Provide assistance in change management activities to ensure successful of new processes.
• Collaborate with senior management, department heads, stakeholders, and cross-functional teams to understand business needs and requirements.
• Facilitate workshops and meetings to gather input, define improvement objectives, and gain buy-in for proposed changes.
• Ensure effective communication and alignment of process improvement initiatives with organizational strategies.
• Establish and monitor key performance indicators (KPIs) to track the impact of process improvements.
• Prepare progress reports, presentations, and dashboards to communicate results to stakeholders.
• Conduct post-implementation reviews to evaluate effectiveness and identify opportunities for further enhancement.
• Collaborate with Internal Audit Teams, Risk Management Teams and Relevant compliance teams to address governance issues and mitigate risks.
คุณสมบัติ
• Bachelor’s degree in business administration, Financial, Accounting, Operations Management, Engineering, or a related field. Master’s degree preferred.
• Proven experience in business process improvement or related roles, with at least 5 years in a managerial capacity.
• Strong analytical and problem-solving skills, with proficiency in process mapping, data analysis, and root cause analysis.
• Familiarity with process improvement methodologies such as Design Thinking, Lean, Kaizen, Six Sigma, UX/UI or Agile is desirable.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different levels of the organization.